My son Ian's passport arrived a week or so ago (he's traveling to Costa Rica this summer to study in the rainforest) with an error. His middle name is missing a letter. No biggie, right? But it could be. If customs noticed and took a notion to, they could detain him. EEEK!!! Today I called the US Passport office. After a phone maze much less daunting than the one my insurance provider has in place I pushed "0" to speak to a representative. I sat back with my coffee and prepared for a nice long wait. I figured I could do a couple of loads of laundry, maybe rotate my tires. Lo and behold, what did I hear, but a human voice! Yes!!! A very nice lady who helped me (even laughed and not at me) and I was off the phone in record time! Amazing! Efficiency in a government entity. Probably outsourced, but still... wow! I am still reeling!